Refund Policy

Effective date: 19 July 2026

1. Overview

Paid Upcero plans are sold and billed by our merchant of record, Paddle, which handles payments, invoices, and refunds on our behalf. Paddle is the name that appears on your payment statement. This policy follows Paddle’s Buyer Terms.

2. 14-day money-back window

You can request a full refund of any subscription charge — the first payment or a renewal — within 14 days of the payment date, for any reason. Refunds are issued to the original payment method.

3. How to request a refund

Email us at collabteam.media2025@gmail.com from the address you used at checkout, or contact Paddle’s buyer support directly at paddle.net. Telling us what didn’t work helps us improve, but it is never a condition of the refund.

4. Cancelling instead of refunding

You can cancel your subscription at any time from your account page. Access continues until the end of the period already paid, and no further charges are made. Cancelling does not by itself refund past charges — use the 14-day window above for that.

5. Your statutory rights

Nothing in this policy limits any rights you have under applicable law.